Help to define the long term vision for one or more products and domains and help to lead the technical execution towards that vision. Work with the line of business and IT squads to design solutions to incorporate software changes and effectively work with all partners to ensure effective implementation Consult with Product Owners to understand the business technology ro

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Utilize in depth knowledge of loss mitigation options to manage a portfolio of accounts in late stages of delinquency (approaching charge off status). Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives. Contacts delinquent customers to obtain payment commitments. Makes collection/demand calls with an account loa

Develop and execute a strategic roadmap for Account Originations, aligning it with the overall business objectives and customer needs. Take ownership of Account Originations product portfolio, defining product vision, strategy, and roadmap. Prioritize and manage the product backlog, ensuring timely and quality delivery of features and enhancements. Be voice of the custome

Inspire and motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience. Drive an Agile mindset across product teams. Lead in this transformation across peer teams and LOB partners. Transform from a project based to a product based organization. Partner with peer teams to drive this approach broadly. Colla

Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist Display effective time management skil

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Participates in the analysis, update, and implementation of financial crimes policies, procedures, and processes. Conduct quality reviews of the work performed by the recovery team to ensure adherence to policies and procedures. Recover fraudulent funds for the bank and its customers by issuing letters of indemnification to the receiving Financial Institutions. Develop st

Develop referral contacts (realtors, builders, professional and personal contacts). Maintain knowledge of Fifth Third Mortgage Company's policies and procedures. Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines. Follow defined protocol for escalation exceptions. Take applicant applications by comple

Client Service Frequent direct communication with client Support Senior Trust Advisor with all decision making aspects of trust administration Partner with Trust Advisor to retain client base Partner with Trust Advisor to optimize effective and efficient process and client service Account Administration Review daily trust activity Ensure compliance with all processes and

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Accurately maintains all assigned accounting records and performs all related accounting functions. Preparation of daily entries and monitoring of accounts. Maintains account balances. Identifies opportunities to improve the accounting processes and plays a key role in the integration of new accounting systems. Ensures compliance with Bancorp accounting policies and Gener

Lead the development of the regional community and economic development market execution plan strategies and initiatives to accomplish CRA performance goals for assigned assessment area. Assess community needs and execute on the banks strategy to build strong communities ensuring alignment with the community and economic development vision and priorities. Participate in t

Assists business controls leadership with the development of complex strategies and the implementation of controls, policies, and procedures to increase effectiveness and efficiency related to the respective business or functional area. Provides relevant expertise and analysis to stakeholders related to the identification, assessment, control, monitoring, testing and repo